Description of reference object

Development of tests for banking advisors. The work consisted of, together with the customer, identifying how tests could be formulated to be in accordance with business objectives, increased profitability and the satisfied customer index and how you want the work carried out at the bank. After that, subject matter experts were trained at Swedbank in question formulation in order to, with support from Enlight, formulate questions for the diagnostic and examination tests. All tests underwent a trial wherein a pilot program was tested before the tests were actually implemented for real. Enlight worked in close cooperation with Swedbank to transfer the various steps in the test development process as optimally as possible.

Scope and time for implementation

The work was started in January 2007. The pilot was carried out in May and June and the first actual tests were carried out in September 2007. Maintenance and updating of the tests is an ongoing task.

Contributed customer value

Swedbank works with competence development but wanted to make the training process more efficient and make the competence requirements more visible. With the help of well defined goals, diagnostic tests could be used to maximize the effects of the training in order to later ensure that the employee has the competence that is required. For employees, it became clearer what was expected of them and the information from the diagnostic tests clearly illustrated possible knowledge gaps. Ongoing work with Enlight contributes resources within test development that is helping Swedbank to ensure high quality in its competence development processes.